Refund & Return Policy

At Kashima Machi, our dream is for every Mirumi to find a loving home. We want you to feel the spark of joy when you meet your new companion. However, we understand that sometimes things might not work out quite as planned.

Here is our promise to you regarding returns and refunds, written as clearly and kindly as possible.

🌱 30-Day "Get to Know" Period

We want you to have enough time to bond with Mirumi. You have 30 days from the day you receive your package to decide if it's the right fit for you. If 30 days have gone by, we unfortunately can’t offer a refund or exchange.

📦 Eligibility for Returns

To ensure fairness to all our customers, we require the following for a successful return (unless the item is defective):

  • Like-New Condition: Your Mirumi must be clean, functioning, and show no signs of wear or damage.
  • Original Home: Please return it in its original packaging with all cables and manuals tucked inside.
  • Proof of Purchase: Please have your Order Number ready so we can locate your details quickly.

Kindly note: For hygiene and safety reasons, we cannot accept returns for items that have been personalized or damaged due to misuse/accidents.

🛠️ Our 1-Year Happiness Warranty

We stand firmly behind the quality of our robots. Every Mirumi is covered by a 1-Year Warranty against mechanical and electrical hiccups.

If your Mirumi isn't feeling well (Defective):

Please don't worry. Send a video showing the issue to support@mirumis.com. If it’s a manufacturing defect, we won't make you wait for a repair. We will prioritize sending you a brand new replacement completely free of charge.

🚚 Shipping Costs

We try to be as fair as possible with shipping fees:

  • If it’s our fault (Defect/Wrong Item): We take full responsibility. We will cover the return shipping cost or provide a prepaid label.
  • If you change your mind: If you simply decide Mirumi isn't for you, we kindly ask that you cover the shipping cost to return the item to our nearest warehouse. Shipping costs from the original order are non-refundable.

💌 How to Make a Return

To start a return, simply send a friendly email to our support team at support@mirumis.com.

  1. Let us know your Order Number and why you'd like to return the item.
  2. If approved, we will send you a Return Authorization and the address of our warehouse closest to you (USA, Germany, Australia, or China) to save you time and money.
  3. Please pack Mirumi safely for the journey home.

*Please do not send items back without chatting with us first, as we won't be able to track or process them.

💸 When Will I Get My Refund?

Once your return arrives and is inspected by our team, we will send you an email to notify you of the approval.

If approved, your refund will be processed automatically to your original payment method. Please allow 5-10 business days for your bank or credit card company to officially post the funds back to your account.

❓ Still Have Questions?

We are here for you. If you have any questions about returns, please don't hesitate to reach out:
Email: support@mirumis.com
Address: Unit 213 / 576-578 St Kilda Rd, Melbourne VIC 3004, Australia